Frequently Asked Questions-FAQ
Q- Do you have a shopfront we can visit if we are in Australia?
A- We are a total online retail/wholesale business and are not open to the public
Q- What are "A" Grade Oven Dried Pods and Powder"?

A- Grade "A" Oven Dried Pods & Powder are freshly harvested chili,then immediately dried. This ensures quality,flavors,pungency and capsaicin(heat) is retained. Other sellers will be selling "B" grade chili(or smoked)- these are good for sauce making and inferior quality.
Q- Doesn't everyone import direct from India and Trinidad & Tobago?

A- Firehousechilli source directly from India and Trinidad & Tobago. Most sellers have someone else import for them. Firehousechilli is a distributor we sell directly to businesses worldwide, restaurants, wholesalers and to the public on-line.Due to high demand and volume for our products Firehousechilli products are guaranteed to be less than 3 months since being harvested and dried from the relevant countries
Q- Do your Pods have seeds?Will the seeds grow?

A- The pods do have seeds. We make no claim that the seeds will germinate.
Q- Can I place an order on the phone?

A- No,you cannot.To safeguard your personal information, we do not take phone orders or credit card information over the phone. We use paypal as our secure online payment system.
Q- Does Firehousechilli sell fresh chili?

A- Firehousechilli products are always dried pods, powder or flakes.
Q- Should i reyhdrate my pods?

A- Yes.To reyhdrate pods, place your pods in a bowl.Pour just enough warm water over the pods to cover them. Put lid or plastic wrap on and allow to rest for 10 minutes or until soft and pliaple.
2013 Firehousechilli,all rights reserved I Business No: 37252563526 I International No: ++61 3515226071 I Email: admin@firehousechilli.com
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